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What is ‘My Account?

It is easy to update your Store Online (Kalpamart.com) account and view your orders any time through ‘My Account’.

‘My Account’ allows you complete control over your orders on Store Online (Kalpamart.com) .

  • Manage/edit your personal data like address, phone numbers, email ids
  • Change your password
  • Track the status of your orders
  • Cancel / return or replace request

1.How to contact Store Online (Kalpamart.com)

You can contact us by email, online chat and by phone calls

2.How To Buy / Place order from Store Online

Online from Kalpamart.com

Select the product > Add To Cart > View cart >Proceed to Checkout > LogIn with your existing account or Checkout as a guest > Fill your billing and shipping address > select your payment option > Submit your Order.

3.How do I know whether my order is confirmed or not?

Once we confirm and process your order, you will be notified via email

4.Can I track my orders while it is in route?

Yes, you may track your order on your dashboard.

5.What does different order status mean?

Order Placed: Your payment method and delivery details are not verified yet.

Order Received: Your order is verified and is forwarded to the seller.

Order Confirmed: Your order has been packed by the seller and ready to be dispatched.

Order Processing: You order has been dispatched and

In Delivery Company: Your Order is on its way to you.

Delivered: Your order has been delivered to the delivery address successfully.

7.Delivery date is already is gone why haven’t I received my orders yet?

It is possible that your order might get delayed due to unforeseen circumstances. If this is the case, we apologize and will let you know as soon as we have an expected delivery date.

8.Do I have to pay any delivery charges?

Please read our Delivery Policy for details regarding delivery charges.

9.What should I do if I find my package opened or tampered with upon delivery?

Please do not accept delivery of the product and email or call us in order for us to follow up on the situation

10.How can I find out if Kalpamart.com delivers to my location?

Currently we are only delivering within Pokhara Valley, and will publicize any changes to this on our Facebook page and on our website.

11.What if the delivery is attempted but I was not available there?

In most cases, we will contact you before the delivery is made to ensure you are available. In case we have missed you, we will try again the following day. If this happens repeatedly, you might be required to collect it from a certain location from our alternative billing address.

12.What if the order is not delivered as per committed date?

We apologize if your order was not delivered to you as per the expected date. It is our endeavor to deliver your goods as soon as possible, and there probably was a problem from our end in case you did not receive it on time. We will attempt to deliver it as soon as possible.

13.Does your product ship worldwide or only in Nepal?

Though  we only deliver within Pokhara Valley at the moment  if you order from different place we will take delivery charge through courier.

14.How can I contact you if I have any queries about the order?

If you have any queries, we first request you to check the FAQ section of this site as lots of common queries are answered there. You may also know what other buyers are asking by checking the FAQ section.

If you have a genuine query that is not answered in the FAQ section, then there are several methods by which you can contact us. You can reach us by following methods:

Telephone (You can call us anytime at +977 9802827682)

Email/Contact Form (You can write us an email at support@kalpamart.com or you can use site Contact form. We will try to reach you as early as possible)

Visit our store (You can personally visit our store located Pokhara Chipledunga)

I have received a damaged product? / The product is not what I ordered. What can I do?

We value customer satisfaction the most. We are always dedicated to provide you, your ordered products with best care possible. However in any case, if you recieved a damaged product or wrong product, please contact us immediately by phone or write us info@Kalpamart.com. We will replace the product as soon as possible or arrange a refund.

15.Which Payments methods can I use to Pay for the order?

Right now we support following payment methods:

  • PayPal (For buying from abroad & international credit card payment – select this method)
  • NSCT PAY (For paying from Bank online account – select this method)
  • iPay (For Paying from online )
  • Cash on Delivery (For pay after receiving the order – select this method)

We are continuously enhancing the user experiences and adding more payment methods in time. We request you to write us if your choice of payment method is not available in our website. We will try to incorportate if possible

16.Do you have a retail store?

Kalpamart is an online E-commerce store, all of the products featured on our website www.kalpamart.com can be purchased with quick easy steps mentioned above.

17.How much is the warranty and guarantee of the product?

The warranty and guarantee of a product if any will be featured on our products description.

18.Where can I find the New Arrival?

We feature certain New Arrivals on the home page of our website. Furthermore, our social media platforms are constantly updated on the new products we feature on the website.

19.Can I view the product before ordering?

We are an online ecommerce store; hence all of our products can only be viewed online. However, our website has a zoom-in feature and exchange policy to ensure have informed and easy purchase experience.

20.What is the delivery cost?

The delivery cost of the products is based on the weight of the product and the location of where the ordered product needs to be delivered to.

 

 

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