Kalpamart.com Return and Exchange Policy

If something isn’t right, don’t sweat it, we are happy to accept a return.

Most products can be exchanged / returned for credit which entitles you to get another product of the same value from Kalpamart.com. You are guaranteed to find something you like as you can select from various products sold by over kalpamart.com merchants and vendors.

Easy Return/Replacement Online Store

In the rare event that you are not fully satisfied with what you ordered, you can return/Exchange within 3 days, Rs.100 of charge.

You are liable to get your money refunded, in case of the following scenarios:
1.    Wrong product has been shipped that does not match with your order.
2.    Manufacturing defect in the product.


If you are not satisfied with the Clothing and Footwear item delivered, you can request an exchange in a different size or color. All this again, at no extra cost to you.

Terms and conditions for all apparel and accessories.

•    Return can be done for full price if product brought to Kalpamart.com within 3  days.
•    Products must be brought back unused and in original condition, with all tags attached.
•    Worn, altered and washed merchandise cannot be exchanged.
•    Exchange is subject to availability of stock with the Seller. If the product is out of stock, you will receive a full refund or replacement with other product, no questions asked.
•    We exchange on items such as Apparel and Footwear, where a trial is required to determine if the fit is right. You can exchange an item for the same product in the size/color of your choice.

For Other Products:

•    Voucher must not be used in any circumstances
•    Must have to exchange the delivered product in within seven days
•    If product is found to be faulty, full return will be done.
•    In other circumstances, product can be exchanged with other products available in Kalpamart.com.

Note: 20% charge will be there in case of full refund.

How To Return a Product

You can call our customer care at +977 9802827682 (Timing: 9.30 AM-6 PM)

Delivery Time

Also you can TYPE (order number) SPACE Exchange & send 9802827682.

Your exchange/replacement order will be delivered as below :

Pokhara Valley –  2 days

Kathmandu,  Bhairahawa,  Butwal,  Banepa – 4 days

Other cities – 5-6 days