Our policy lasts 7 days. If 7 days have gone by since your
purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in
the same condition that you received it. It must also be in the original
Several types of goods are exempt from being returned.
Perishable goods such as food, flowers, newspapers or magazines cannot be
returned. We also do not accept products that are intimate or sanitary goods,
hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
To complete your return, we require a receipt or proof of
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are
granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or
vinyl record that has been opened.
* Any item not in its original condition, is damaged or
missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you
an email to notify you that we have received your returned item. We will also
notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and
a credit will automatically be applied to your credit card or original method
of payment, within a certain amount of days.
Note: Delivery charge will be applicable for return exchange and refund
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank
Then contact your credit card company, it may take some time
before your refund is officially posted.
Next contact your bank. There is often some processing time
before a refund is posted.
If you’ve done all of this and you still have not received
your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately
sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item,
send us an email at firstname.lastname@example.org
If the item was marked as a gift when purchased and shipped
directly to you, you’ll receive a gift credit for the value of your return.
Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the
gift giver had the order shipped to themselves to give to you later, we will
send a refund to the gift giver and he will find out about your return.
You will be responsible for paying for your own shipping
costs for returning your item. Shipping costs are non-refundable. If you
receive a refund, the cost of return shipping will be deducted from your
Depending on where you live, the time it may take for your
exchanged product to reach you, may vary.