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Support Policy

Limited interactive troubleshooting support from the support team is included with your Shop support key purchase on activated sites. Basic troubleshooting support is provided as long as resources are available and the support request is reasonable.

 

Delivery

All support services will be delivered exclusively through the Shop Support Help Desk. Troubleshooting requests submitted through any other communication channel will not be addressed.

 

Customers Only

Support services provided by the Shop support team will only be provided to verified account holders (the customer) that have purchase receipts for the supported products that the support request is for. To make support requests, they must, at least in a temporary capacity, use a verified customer account login to make support requests.

 

Use

The support services provided by the Help Desk support team are not intended for use as a replacement for business critical operational support staff. The customer agrees that support services will not be used when failure of the support services to attain a desired result could lead to significant loss of business.

 

Hours of Operation

Troubleshooting support services are provided during business days (Sunday through Friday) from the hours of 10 AM to 6 PM. Support hours of operation exclude all Nepal Federal

 

Response Times

Response times are limited to the hours of operation. There is no guarantee of a specific response timeframe. Responses are provided on a first come, first serve basis. Adding posts to a ticket before the initial request is answered by an authorized support agent will add further delays by moving the ticket to the end of the line.

 

Support Ticket

A support ticket is a support request posted to the official, web-based Shop support Help Desk located online at https://kalpamart.com/support/. Shop support services are provided for a qualified support ticket.

 

Qualified Support Tickets

A qualified support ticket is a request for support by an authenticated customer detailing a clear description of a single, distinct, technical problem with a supported product on a Shop installation that is actively registered to a support key.

 

Ingenesis will, at its sole discretion, determine what constitutes a qualified support ticket. The general guidelines for a qualified support ticket include:

 

Authenticated Customers Only

Support services on the Help Desk are only provided for tickets posted from an authentic customer account.

Reproducible Bugs

Problems or issues that can be recreated in a known configuration and/or known environment.

Admin Use

Clarification of the Shop admin screens

Tips & Tricks

Simple site optimization tips and customization tricks

 

Rejected Support Tickets

Support services may be denied for reasons including, but not limited

.

Terms & Conditions

Return Policy

Support Policy

My Profile

Kalpamart, Kalpamart.com is an e-commerce company positioning itself to become the market leader in ... offering online merchants and consumers a uniform and trouble-free way to return merchandise purchased online. The company offers a business-to-business and business to customers solution to online merchants of physical products.See More

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Categories

Men's Clothing & Fashion | Other Accessories | Sports Shoes, Gloves, Caps & Hats, Shoes & Slippers, Socks, Bags, Wallets & Money Clips, Men's Clothing | Jackets, Shirts, Thermocoat, Training Bibs And Jersey, T-Shirts & Tops, Tracksets, Sweaters, Sweatshirts & Hoodie, Bottom Wears | Shorts, Cotton Pants, Jeans Pant, Trousers and Joggers, Women's Clothing & Fashion | Womens Bags | Tote Bags, Back Packs, Top Handle Bags, Clothing | Skirt, Gown, Pant and Joggers, T-Shirts & Tops, Long Maxi Dress, Palazzo, Full Sleeve Shirt, Kurta set, High-neck, Formal Pant and Leggings, Track Suits, Sweater & Cardigans, Jumpsuits and Rompers, Hoodies & Sweatshirt, One Piece, Jackets & Coats, Lehenga Kurti & Sari, Women's Inner Wear, Women's Accessories | Scarf, Shawl & Mufflers, Women's Shoes & Slippers | Women's Shoes, Slippers, Groceries & Pets | Pet Supplies | Fur Remover, Accessories, Comforts, Food Items, Food & Kitchen Essential | Essential Goods, Tea, Chocolate, Baby Food, Kitchen Essential, Combo Pack, Kids & Baby | Kids & Baby Clothing | Baby & Toddler, Girls Clothing, Boys Clothing, Baby Care | Baby Bedding Set, Diaper, Kids & Baby Mat, Baby Walker Toys and swing, Others | Accessories | Physical Products, Football, Sports Gloves, Muscle Supports & Band, Shin Guard, Badminton Racquet, Basketball, Motors | Riding Gears & Accessories, Food & Beverages | Oil | Olive Oil, Cooking Oil, Bakery | Brownie, Beverages | Whisky, Vodka, Rum, White Wine, Soft Drinks, Beer, Tequila, Red Wine, Gin, Rose Wine, Food Items | Fruits, Sweets and Cakes, Dry Fruits, Fresh & Frozen MO:MO, Home & Garden | Linens & Bedding | Baby Bedding set, Quilt, Blankets, Bed Sheets, Household/Office Goods | Cleaning Essentials, Other Appliance & Accessories, Iron, Sewing Machine, Home Appliance | BBQ & Grills, Heating & Cooling, Water Heaters, Geyser, Vacuum Cleaner, Decor | Sirak/Quilt, Bed Sheet, Cushion, Painting, Automobiles | Jeep | Other, Jeep, Cars | Cars, Other, Other Vehicles | Other Vehicles, Bus | Passenger, School, Other, Two wheeler | Two wheeler, Other, Bike, Kitchen And Dining | Cookwares | Gas-top Stoves, Pressure Cooker, Kettle, Electric Cooker, Skillets & Frying Pans, Kitchen Appliance Accessories | Tiffin Box, bottle, water dispenser, kettle, Microwave Ovens, Mixers & Grinders, Water Purifier, CHIMNEY, Health & Beauty | Health & Beauty Tools | Health Tools, Beauty Tools, Safety Gears | Facemasks, Gloves, Other Safety Gears, Sanitizers and Soap Dispensers, Hand Care | Hand Sanitizers and Soap, Hair Care | Hair Treatments, Hair Removers, Sports & Outdoors | Sports Nutrition, Personal Care | Cosmetics, Perfume & Cologne, Electronics | Tv | Redmi, Wega, Samsung, CG, LG, Washing maching | Samsung, CG, Godrej, LG, Fridge | Samsung, Himstar, Godrej, CG, LG, Mobiles | Oppo, Iphone, Vivo, Redmi, Samsung, Realme, Audio System | LG, Yasuda, Other Electronics Accessories | Bluetooth Devices, Computer Accessories | Keyboard & Mouse, Other Accessories, Hard disk, Computer Speakers, Air Conditioner | LG, CG, Mobile Accesories | Chargers & Data Cables, Bluetooth Devices, Speakers, Mobile Gaming Accessories, Other Accessories, Smart Watches, Earphones, Headsets & Microphones, Electricals | bulb | Wega, bright, divya, Himstar, telephone set | CG, Media, Music And Books | Books | All Books, Gifts & Accessories | Watches | Couple, Male, Unisex, Female, Jewelry | Male, Female, Couple, Unisex, Gift, Toys & Games | Gifts, Stuffed Toys, Sunglasses | Unisex, Kids, Female, Male,

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